Smoke Customer Care Solutions (Smoke CCS) provides Customer Experience Management (CEM) solutions and methodology through market-leading feedback and surveying technology.
Clockwork Media was appointed by Smoke CCS in 2014 to drive the conversation around CEM and profile Smoke CCS’ CEO, Andrew Cook in business and technology media in order to enhance the company’s reputation as a leading customer feedback solutions providers through the creation of topical and compelling content.
CEM is not a new topic, so Clockwork Media gave Smoke CCS a face – it’s CEO, Andrew Cook. Clockwork Media profiled Cook in business and entrepreneurial media to spark interest around Smoke CCS’ services and solutions. What’s more, Clockwork Media engaged in media relationship building exercises to introduce prominent journalists and editors to the Cook and Smoke CCS.
To date Clockwork Media has successfully profiled Andrew Cook and Smoke CCS in several media including Entrepreneur magazine, Business Day TV, Fin 24 and Call Centre Hub. Andrew Cook has been introduced to senior writers and editors of the initially identified publications such as Business Day and Independent Newspapers.